ABOUT YOUR ORDER
All our bags and belts are made on-demand, and it takes approximately 12-14 weeks to complete and ship an order . In the event that your order is ready earlier than expected, we will notify you by email.
If you've ordered the wrong bag, please send us an email immediately at hello@quirkybags.com
Sometimes, our emails may end up in your spam folder. Please check there first. The second most common scenario is that there might be a typo in the email address you provided to us.
We cannot charge you if your order was not completed successfully. Our secure system requires manual capture to process payments. In some cases, failed payment attempts can occur due to bank processes or location differences.
When you notice an amount charged on your bank account, it may be because certain banks display charges immediately, even for unsuccessful payment attempts. These charges typically appear as pending charges and are reversed within 3-5 working days, depending on the bank.
In some cases, customers may experience similar difficulties, often related to order billing address mismatches with the credit card billing address. Nonetheless, these customers have always managed to place orders in the end :-)
Ensure your billing address matches your credit card. Try placing the order on a different device or browser.
If it still doesn't work you can contact us by writing to hello@quirkybags.com .
ABOUT QUIRKY BAGS
Our bags are meticulously handwoven in India, reflecting the skill and craftsmanship of our artisans. Our factory adheres to the SA8000 Social Audit standards, ensuring ethical and fair working conditions. Additionally, our leathers are certified by the Good Leather Group.
If you have seen a particular model at one of our retailers and cannot find it on the website, you can send us an email at hello@quirkybags.com.
If the model can still be made and our production schedule allows it, we will offer you the option of placing a special order.
Unfortunately we do not offer the cotton drawstring for sale separately. These drawstrings are specially crafted to complement the bags showcased on our website, and they are not available as standalone items.
Introducing the drawstrings as individual products would require additional manpower, which we currently do not have, and we are committed to avoiding overburdening our skilled weavers.
If you bought the bag from one of our retailers, it's best to contact the retailer directly. They will get in touch with us if needed.
Since we use natural dyes, they can sometimes bleed initially, especially in dark colors or if the bag is exposed to high humidity. This does not happen often, but it can occur.
The most natural approach is to leave your bag in the sunlight for several hours. The sun's rays will help set the dye pigments.
As the dyes are natural, it may take some time for them to stop bleeding. Over time and some use, the bags will develop a special used patina that in fact enhances the feel and look of your Dragon Bag.
ABOUT RETURNS
To initiate a return, please send us an email at orders@dragondiffusion.com within 14 days of receiving your package, including the name of the product to be returned and your order number.
As per our Returns Policy, returns are the responsibility of the customer. Our return address is in Belgium and will be communicated to you at the time of the return request.
Once received and verified, we will process the refund to the card used for payment.